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Frequently Asked Questions

Version: 1.4.0 | Last Updated: August 30, 2026

For Users

How do I find and book an expert?: During the initial rollout, send SynergyXpert your project, questions, and expert requirements. Our team researches suitable experts, confirms their relevant experience, and sends you a shortlist. Once you select an expert and their availability is confirmed, you book through the platform.
How do payments work?: The consultation fee is authorized and held by SynergyXpert when the booking is confirmed. If the consultation lasts less than 7 minutes, the client receives a refund under the platform rule. At 7 minutes or more, the consultation is valid and the full scheduled fee remains payable. Formal payment terms and disputes are covered by our Payment & Refund Policy.
Can I cancel or reschedule my consultation?: Cancellation and rescheduling terms will be shown before booking and governed by the Client Agreement and Payment & Refund Policy.
What if an expert doesn't show up for a scheduled consultation?: If an expert fails to attend a confirmed session, you will receive a full refund in accordance with our Payment & Refund Policy. Please contact support immediately if this occurs.
What if I'm not satisfied with a consultation?: If a consultation lasts less than 7 minutes, it falls under the refund rule. Other concerns can be raised with support under the formal dispute process in our Payment & Refund Policy.
What technology do I need for a consultation?: You will need a reliable internet connection, a computer or mobile device, the Zoom application (or browser access), and a working webcam and microphone.
Can I leave a review for an expert?: The planned platform will invite clients to leave feedback after completed consultations. Availability will be confirmed as the review feature launches.
Will my data and conversations be private?: The intended model shows experts the client's initials and only the project and booking information needed for the consultation. It does not reveal the client's full name, personal email, or phone number. Full details are in our Privacy & Trust page, Privacy Policy, and Security Policy.

For Experts

How do I become an expert on SynergyXpert?: Apply through our expert sign-up flow and share your professional background. Our team reviews identity, credentials, experience, and fit for the network.
How do I set my rates?: Approved experts set their consultation rate and availability. Any client-facing fees will be shown clearly before a booking is confirmed.
How and when do I get paid?: For a valid consultation lasting 7 minutes or more, payout follows SynergyXpert's payment and dispute process. The full scheduled duration remains payable even if a call ends early. Exact timing and terms are set out in the Payment & Refund Policy.
What happens if I need to cancel a session?: Cancelling late may incur penalties, such as a reduced payout or temporary suspension of booking privileges. Please see the Expert Agreement and Payment & Refund Policy for full details.
What are the technical requirements to be an expert?: You will need a reliable internet connection, a computer or mobile device, Zoom access, and a quiet, professional environment for calls.
Are there any fees for experts?: Experts receive the applicable fee structure during onboarding. No platform fee or payout promise should be assumed until it is shown in the applicable terms.

General Support

How do I contact support?: Email info@synergyxpert.com or use the contact form on our Contact Us page. For specific types of inquiries (e.g., legal, billing), please refer to our Contact & Support Policy.
How do I delete my account or request my data?: You can initiate account or data deletion requests through the app's settings, or by emailing privacy requests to info@synergyxpert.com.
Where can I read all the policies?: Visit our Trust Center for all legal and compliance documents, including our Privacy Policy, Terms of Service, and more.
Didn't find your question?: Reach out to support at info@synergyxpert.com — we're here to help!